River Murray Region Floods 2022–23
To register for an assessment of your property: contact the Relief Information phone line on 1800 302 787 between 9:00 am and 5:00 pm, Monday to Friday.
Free vouchers for flood-affected debris disposal are now available. Click here for voucher FAQ details.
Flood Impacted Property Assessment Frequently Asked Questions:
I need to register for a structural assessment and assistance with clean-up, what do I need to do?
Call 1800 302 787. If you know your client ID or relief centre ID you can quote that number to speed up the process. If not, you will be allocated an ID when you call and you can use that in the future to speed up the process of contacting us about your needs.
Who is eligible for a structural assessment?
Anyone in a primary residence, a shack or holiday home, small business or not-for-profit organisation that has been impacted by flood waters. Large businesses are not eligible. A small business is defined as less than 30 full time employees. Grants to assist small business industry are available to help eligible small businesses and not-for-profit organisations trade through the River Murray flooding emergency: https://business.sa.gov.au/floods/industry-support-grant
My property is a farm. Will I get assessments and clean-up services for free?
There will be clean-up options for farms once the assessments and planning for the removal of flood-affected material has been completed. Primary producers should also contact Primary Industries SA for information on the River Murray Flood Primary Producer Recovery Grants: https://pir.sa.gov.au/funding_and_support/funding/river_murray_flood_primary_producer_recovery_grants
Is there a charge?
There’s no cost for a structural assessment. The clean-up of waste identified through these assessments will be paid for jointly by the state and commonwealth government and will be free.
I’m insured, will I still get this assessment for free?
You will get the structural assessment for free. If you are insured, but not for flood damage, you will also be likely to receive access to waste clean-up services at no cost. If you are insured for flood damage, you should document with photographs everything you can in terms of damage and contact your insurer as soon as possible to ask about your policy. There will be assistance for people who need waste clean-up and are also insured, however the timing and the method for this assistance is still being planned.
What happens after I register for an assessment?
An approved South Australian government contractor will contact you as soon as possible about the next steps to gain access to your property to conduct a structural assessment and organise the necessary clean-up services. You will be given a copy of the assessment that you can then choose to share with your insurer, council, or any builder or contractors. The assessment will not be shared without your consent.
How long will this take?
Assessments will start as soon as it’s safe to do so. That will be after water levels recede in the next few weeks and access via roads is restored. Please be patient, you will get a phone call from a contractor to organise a time to conduct the assessment as soon as possible once you have registered.
How will I know the contractor is who they say they are?
South Australian government approved contractors will have official identification you can check to confirm their identity.
How can I check the progress of the clean-up?
In the coming weeks the government will publish maps and timelines on this webpage (www.greenindustries.sa.gov.au/flood-disaster-waste-management) and on the www.sa.gov.au/topics/emergencies-and-safety/river-murray-flood website so you can see when and where clean-up activities are starting in your area. Safe road access may take time for some flood-impacted communities and for the government approved contractors.
What will be involved in the clean-up?
Through the free clean-up service, flood-affected materials such as carpets, plasterboard, insulation and cabinetry will be collected from your property. Kerbside collections, community drop-offs and access to mini-skip bins will be arranged from mid-March. You will be contacted when this is occurring in your area and no one will miss out. Where possible, please try and sort materials separately, keeping metals and e-waste separated. This will make the recovery and recycling of scrap metal more effective.
If you wish to dispose of materials before this time, free disposal vouchers are now available for anyone impacted by flood water. For further information, including how to access the vouchers and what materials will be accepted, read the FAQs.
How do I dispose of sandbags that are on my property?
Do not place or empty sandbags in any kerbside bin, skip bin, or in the river. A collection service for the removal of sandbags from registered properties will be arranged. This will be a separate collection to the removal of flood-affected materials. Local transfer stations will also be able to accept small quantities of sandbags at no cost. Please enquire with them as to their capacity to receive them.
