FAQs: River Murray flood 2022–23
How can I register my property for clean-up assistance?
To register for an assessment of your property and clean-up assistance, contact the Relief Information phone line on 1800 302 787 between 9 am and 5 pm, Monday to Friday. Registrations for the Flood Waste Clean-up Program are closing on 13 October 2023. Learn more.
Who is co-ordinating the clean-up program?
Johns Lyng Disaster Management Australia (JL-DMA) has been appointed to coordinate the clean-up program.
How can I get an update on my case?
If you have already registered and wish to discuss your case, please contact JL-DMA on 1800 418 491.
What support is available?
What happens after I register for clean-up assistance?
Following your registration, a case manager from JL-DMA will contact you to gain any extra information about the level of support required, and to arrange the next steps for gaining access to your property as required.
The first step for many will be an assessment of your property.
What is involved in the assessment?
Assessments include a visit to your property by qualified professionals for a structural, electrical, and hygiene (mould and asbestos) assessment to help identify any immediate hazards on your property.
Once your assessment has been completed, you will receive a copy of your report which will include advice on eligibility for further support.
It is your decision whether you choose to share with your insurer, council, or any builder or contractors. The assessment will not be shared by JL-DMA or GISA without your consent.
JL-DMA is responsible for scheduling in assessments, removal of flood-affected material and debris, hazard reduction, and demolition. Learn more.
I’m insured, will I still get this assessment for free?
Yes, structural assessments are free for primary residences, shacks and holiday homes, small businesses, and not-for-profit organisations that have been impacted by flood waters.
Eligibility for hazard reduction or demolition is dependent upon the results of the structural assessment, whether an insurance policy is in place, and the conditions of the policy. Learn more.
Who is eligible for a structural assessment?
Anyone in a primary residence, a shack or holiday home, small business or not-for-profit organisation that has been impacted by flood waters.
Large businesses are not eligible. A small business is defined as less than 30 full time employees.
Small Business Industry Support Grants are available to help eligible small businesses and not-for-profit organisations trade through the River Murray flooding emergency. Learn more.
Registrations for the Flood Waste Clean-up Program are closing on 13 October 2023. Learn more.
My property is a farm. Will I get assessments and clean-up services for free?
Structural assessments and clean-up options for farms are available for farming enterprises that employ less than 30 full time employees. Primary producers should also contact Primary Industries SA for information on the River Murray Flood Primary Producer Recovery Grants.
How will I know the contractor is who they say they are?
South Australian government approved contractors will have official identification you can check to confirm their identity.
What else is involved in the clean-up?
Through the free clean-up service, flood-affected materials such as carpets, plasterboard, insulation and cabinetry will be collected from your property at the kerbside.
Kerbside collections will continue until all flood-affected materials have been removed – no one will miss out.
Where possible, please try and sort materials separately, keeping metals and e-waste separated. This will make the recovery and recycling of scrap metal more effective.
If you wish to dispose of materials yourself, materials will be accepted at select transfer stations for a cost, as the free disposal voucher program has now ended.Learn more.
Where required, hazard reduction and demolition services are also available.
How do I dispose of sandbags that are on my property?
Do not place or empty sandbags in any kerbside bin, skip bin, or in the river. By registering for clean-up assistance, you will be able to arrange for free sandbag collection from your property through JL-DMA.
Who can I contact for more information?
If you have any further questions, please contact the JL-DMA information line, on 1800 418 491.