Registrations closing for flood clean-up support

Registrations for the Flood Waste Clean-up Program are closing on 13 October 2023.

If you haven't registered yet, please ensure you do before this date to take advantage of the support and services provided by the program.

While registrations will no longer be accepted after 13 October 2023, the program's efforts and services will extend beyond this date. Those who have registered will continue to have works completed.

For more information about the program and registration process, read the FAQs.

Don't miss the opportunity to access the flood clean-up support and register before 13 October 2023.

Frequently asked questions

Why are registrations closing?

Registrations are closing so required works can be accurately forecast, scheduled and completed. The flood clean-up support program will conclude once all eligible works required by registrants are complete. 

When are registrations closing?

Registrations will close on 13 October 2023. It is essential to register before this date to ensure you receive support and assistance, based on eligibility. 

To register, call 1800 302 787, Monday to Friday, 9 am to 5 pm.

What happens if I don't register?

If you are unable to register before the closing date, it is unlikely that you will be eligible for support under the program.

Will you take registrations after the closing date?

Beyond 13 October 2023 registrations will be taken on a case-by-case basis, and will be accepted for exceptional circumstances only.

How long after I register can I expect assistance?

Once you have registered, within 3 business days you will be contacted by your assigned Case Manager from Johns Lyng Disaster Management Australia (JL-DMA). Your Case Manager will seek to gain an understanding of your circumstances and discuss next steps. 

What if I have questions about the process or results of my assessment?

If you have questions about your specific situation, please contact JL-DMA on 1800 418 491.

How do I register?

To register, call the State Relief and Recovery Infoline on 1800 302 787, Monday to Friday, 9 am to 5 pm.